CONDITIONS OF ENTRY
Patrons must comply with all laws, regulations, directions and rules issued by government or any government authority or by Melbourne & Olympic Parks (M&OP) while in John Cain Arena or on surrounding M&OP property.
For the comfort, safety and enjoyment of all patrons, staff and event participants, and/or pursuant to the Major Sporting Events Act 2009 entry to the Arena is subject to the following Conditions of Entry:
All items will be visually inspected by our staff on entry.
The following items are not permitted in the Arena:
- Illegal substances, including controlled, dangerous or illicit drugs
- Incendiary devices, including flares, fireworks and smoke bombs
- Firearms and explosives, chemical, radioactive or biological substances
- Laser lights
- Animals (other than assistance dogs)
- Bicycles, scooters, skateboards and rollerblades/ skates
- Professional cameras, audio recording devices or video cameras
- Camera Tripods and detachable lenses above 300mm
- Glass (including bottles) or cans, metal or hard plastic containers (eskis), including metal water bottles and plastic bottles over 600ml
- Laptops and/or tablets
- Large flags/banners exceeding 1.6m
- Unauthorised advertising material or flyers
- Musical instruments
- Any large item that cannot be placed under a seat; and
- Any other item that in the opinion of M&OP management, could cause harm or public nuisance.
For sports events at John Cain Arena, any item or bag that is too large to fit under a seat is not permitted, and a limit of one bag per person applies.
For all other events, all bags must be equivalent in size to an A4 paper, or smaller. Larger bags are not permitted.
Please refer to your event page for specific bag restrictions.
The Arena is licensed and as such, the following provisions apply:
- Alcoholic beverages must not be taken into or from the Arena.
- Intoxicated persons will be refused entry/ evicted from the Arena.
- Alcohol may only be consumed in designated areas.
- Alcohol may not be permitted inside the Auditorium at some events.
- It is an offence for minors to purchase or consume alcohol, or for a person to supply alcohol to a Minor.
- Breaches of these laws may result in eviction from the Arena and the persons being reported to the Police (penalties apply under the Liquor Control Reform Act 1998).
Smoking and/or vaping is not permitted inside John Cain Arena or within 10 metres of the external doors.
For sporting events at John Cain Arena, will be entitled to a pass-out should you wish to smoke or vape during the event after you have entered.
For all other events, should you wish to smoke or vape, please do so via the designated area on the external concourse.
Tickets, mobile or hard-copy, must be retained at all times.
Any tickets that are damaged, defaced or have been purchased from an unauthorised ticketing agent will not permit the holder to be admitted to the Arena.
Patrons must only occupy the seats specified on their ticket.
Patrons who have purchased a concessional ticket for an event must be able to provide valid proof of concession (i.e. proof of age identification or concession card) upon entry into the Arena or when requested.
Restrictions On Entry
M&OP management reserves the right to:
- Refuse entry to any person;
- Inspect any bags, clothing or other items at entry point or within the Arena at any time.
Ejection From Arena
A person may be liable for prosecution or a fine or may be ejected from the Arena where that person:
- Uses foul or abusive language or makes racial or threatening remarks or gestures;
- Is deemed by Arena management to be displaying offensive, disorderly or unlawful behaviour;
- Enters the Arena or other restricted internal area without proper authorisation; or
- Fails to comply with these conditions of entry or a lawful request from Arena staff.
- No ticket refund will be paid to any person who is ejected from the Arena. It is an offence for a person to re-enter the Arena for a period of 24 hours after being ejected from the Arena.
- Persons under 12 years of age must be accompanied by a parent or guardian at all times within the Arena.
- By entering the Arena patrons agree for their image, likeness or voice to be used as part of any recording of the event.
- Patrons are advised that the Arena is fitted with electronic surveillance and patrons may be filmed in any area of the Arena.
- Patrons enter the Arena at their own risk. Melbourne and Olympic Parks Trust (the Trust) has no liability whatsoever for any damaged, lost or stolen property nor for any other loss, damage or injury suffered by any patron, whether in contract, tort or statutory liability to the full extent permitted by law.
- In addition to the matters set out above, the Trust may exercise any rights granted under the Major Sporting Events Act 2009 (Vic) or other legislation or regulations pertaining to the Arena.
General Admission Specific Conditions
M&OP is committed to providing a safe and enjoyable environment for all patrons.
Our staff are here to provide assistance and to enhance your opportunity to have a positive experience.
Dancing in the General Admission area may subject patrons to high temperatures and strenuous physical contact and is done at your own risk.
Patrons are advised to take note of the following guidelines prior to accessing the General Admission area.
- Keep hydrated.
- Take breaks during the evening – go outside or move to the back of the floor to re-hydrate and cool down.
- Keep an eye on other patrons and assist them where possible.
- If you require assistance raise your arm and/or speak to a staff member in a yellow shirt.
- First Aid assistance is available on the GA floor. Speak to a staff member in a yellow shirt for assistance if required.
- Moshing and crowd surfing is prohibited. Patrons undertaking these activities may be asked to leave the venue.
- The following items should not be taken into the General Admission area for your safety: studded belts and bracelets, large earrings and bags.
COVID-19 Specific Conditions
COVID-19 Specific Conditions
- You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. This includes not attending the event if, at that time, you are subject to a requirement imposed by law to self-isolate or otherwise not attend live events.
- All attendees in your group, including yourself, must commit to stopping the spread of COVID-19 and must comply with all Government directions, orders and regulations relating to attending live events.
- When attending an event at M&OP, you agree to assume all risks associated with COVID-19.