Plan your visit
Plan your arrival early to allow time for parking, entry and security checks.
Main entrances to Melbourne Park are via Olympic Boulevard or Batman Avenue, while parking is available at the Eastern Plaza Car Park (Entrance D, Olympic Boulevard).
Frequently Asked Questions
Plan your visit to John Cain Arena with information on ticketing, parking, prohibited items and on-site retail.
Explore our most frequently asked questions below. If additional help is needed, our team is available to assist – contact us anytime.
Prohibited Items
For the majority of events, bags must be A4 size or smaller, and larger bags are not permitted. However, for sports and family events, bags must be able to fit under a seat, and a limit of one bag per person applies.
Please refer to your event page for specific bag restrictions.
Guests with medical requirements are permitted to bring a larger bag. All bags are inspected by event security on arrival.
Handbags are permitted provided they are A4 size or smaller, and do not have studs or embellishments.
Cloaking is available via the Information Desk (Gates 6 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
Please refer to your event page for specific cloaking locations.
Small, handheld personal cameras are permitted. However, cameras with a detachable lens above 300mm are not permitted.
Please refer to your event page for specific camera restrictions.
Generally, prams are not permitted for events. However, pram cloaking is available for sports and family events.
Please refer to your event page for specific pram restrictions.
Small umbrellas are permitted but must not be opened within the venue.
Retail
All retail outlets are cashless. Any transactions must be made using a credit or debit card.
Yes, small amounts of food can be brought into the venue.
Yes, but your water bottle must be soft plastic and no larger than 750ml.
Merchandise is available at most events, as determined by the event promoter.
Please refer to your event page for merchandise locations and opening times.
Other
Children aged 12 and under must be accompanied by a responsible adult, and restricted (18+) events will be specified on the event page.
Children aged 2 and under can attend most sports and entertainment events ‘free on the knee’, however, a ticket may be required for some family events.
Please refer to your event page for specific age restrictions.
Set times will be shared on your event page as soon as they are available.
24-hour security operates across the entire site, but we ask that you plan your arrival appropriately. Early arrivals are responsible for their own wellbeing prior to the gates opening. We encourage everyone to enjoy their experience by adhering to these guidelines and arriving closer to the gates opening for the best experience. Antisocial behaviour will not be tolerated during the event, or in the hours prior. If you witness antisocial behaviour, please notify security.
If you are attending an event with age restrictions, you may be required to present valid ID upon entry and when purchasing alcohol.
For most events, you can enter the venue any time after commencement. Events with a particular lockout time will be specified on the event page.
The roof is closed for all events except the Australian Open.
Smoking or vaping is not permitted inside or within 10 metres of external doors. Should you wish to smoke or vape, please do so in the designated area on the external concourse.
Antisocial behaviour can be reported anonymously via text message to:
John Cain Arena: 0481 609 978
Guests can also report antisocial behaviour directly to a member of staff.
