Accessibility

Accessible seating must be pre-booked via Ticketek.

Simply click the accessible filter on your specific event page to view the accessible seating available. For more information, click here.

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.

Accessible parking must be pre-booked via Ticketek and can be secured online when you purchase your ticket.

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.

Parking on-site is limited, and we strongly recommend booking in advance. 

Please note, there are a limited number of accessible parking bays located in front of John Cain Arena on Olympic Boulevard.

Guests with reduced mobility may be dropped off or picked up in front of John Cain Arena on Olympic Boulevard in the designated zones.  

John Cain Arena is equipped with ramps and lifts, and accessible entry options are available at all turnstiles.

If you require assistance accessing your seat, please inform a member of our guest services team.

All lifts have braille buttons and are serviced by venue staff to assist guests moving around the venue.  

Changing Places facilities provide suitable and safe facilities for people with disability.  

Access to this facility requires a Master Locksmith Access Key (MLAK). If you do not have your own, one can be obtained from the Information Desk at Gate 7 (West).  

Changing Places facilities are located near Door 4. 

Cloaking is available via the Information Desk (Gates 6 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.

Companion Cards are accepted for all events at John Cain Arena. Guests can book tickets for themselves and their companions when booking via Ticketek.   

For more information, click here. 

Unfortunately, gender neutral toilets are not available at John Cain Arena. 

There are several options for your journey to John Cain Arena. 

Public transport is the quickest and easiest option. Before you attend, plan ahead and allow extra travel time for any major disruptions. 

For more information and to plan your journey, click here. 

Hearing augmentation at John Cain Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments.  

Guests can use individual receivers provided by the venue to enhance the auditory experience throughout the venue.  

For access to hearing augmentation devices and additional information, please visit the Information Desk at Gate 7 West. 

John Cain Arena is pleased to support the Hidden Disabilities Sunflower program as part of our commitment to supporting staff and guests living with non-visible disabilities.  

Wearing the Hidden Disabilities Sunflower allows staff and guests to voluntarily share that they have a disability or condition that may not be immediately apparent, and that they may require accessibility adjustments or assistance.  

Staff or guests may choose to wear a sunflower badge, lanyard or wristband to participate. 

For more information, click here.  

Parents rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children.  

A parents room is located near Door 2. 

Events may contain sequences of flashing lights, lasers, strobes, haze and pyrotechnics which may affect photosensitive guests, and those with other medical conditions. 

John Cain Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs.

Our Sensory Room is located on Level 3 via Lift 1. 

Additionally, sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are also available for loan (at no cost) via our Information Desk at Gate 6 and 7 (West). You can also download the KultureCity app for further assistance with your visit to John Cain Arena. 

If you or anyone in your party has sensory needs, please inform a staff member or visit the Information Desk at Gate 6 and 7 (West). 

Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities. 

Accessible toilets are located near Doors 2, 4, 6 and 8 on the concourse level, near Doors 1, 3 and 5 on Level 2, and in all corporate areas.