Melbourne & Olympic Parks (M&OP) is committed to delivering COVIDSafe events.

Our priority is the welfare, health and safety of our guests, staff, hirers, athletes, performers and all who interact and engage with us.

See below for all the latest COVIDSafe information related to our venues and events:

ATTENDING OUR VENUES

We've made some changes to our venues to keep guests safe.

The guidelines below are subject to change at any time in accordance with the latest advice from the Victorian Department of Health (VDH).

OUR COVIDSAFE PRINCIPLES

  • Reduce or eliminate the risk of Coronavirus (COVID-19) transmission wherever possible.
  • Limit opportunities for transmission through physical distancing, workforce and guest segregation, the wearing of Personal Protective Equipment (PPE) and reducing physical touchpoints and interactions.
  • Supporting contact tracing by collecting the details of all visitors to the precinct.
  • Increased cleaning throughout venues and workspaces.
  • Promoting good hygiene and proactive health monitoring by guests and staff.
  • Educating guests and staff on COVIDSafe measures and monitoring compliance.

OUR COVIDSAFE PLAN

M&OP continues to operate under the guidance of the VDH and take advice from relevant authorities on how to manage the impact of the COVID-19 as events and guests return to the precinct.

We are making sure all those who work and visit our precinct are informed and supported with information and resources to remain COVIDSafe.

We have implemented a range of measures to enhance our security and safety procedures throughout each venue and across the broader precinct.

M&OP has outlined processes and systems in our COVIDSafe Plan that allows for effective contact tracing if there is a COVID-19 infection identified at an event.

We continue to engage with our expert medical advisor to ensure our plan reduces the risk of transmission and enhances safety as reasonably practicable.

Each hirer of our venues is required to develop a COVIDSafe Plan in line with the Government’s Public Events Framework for every event held at M&OP.

All plans are reviewed and approved by the VDH prior to the event.

Guests and visitors can expect several changes to the event day experience at our venues:

Control

What you need to know

Physical Distancing
  • Physical distancing of 1.5 metres should be observed throughout all venues, including when travelling to the venue, waiting in queues and moving about concourses.
Arrival & Departure
  • Guests must only enter the venue via the gate or door specified on their ticket, and are asked to observe their allocated entry time to prevent congestion on concourses.
  • At the end of the event, guests should allow rows closest to the exits to leave first and be patient to allow for physical distancing.
Stay Home Directives
  • Guest should not attend if they are feeling unwell or required to be in self-isolation or quarantine by the VDH, for any reason.
  • This includes recent travellers from interstate or overseas, those who have been a close contact with a COVID-19 case or have visited an exposure site.
  • Guests who cannot attend for any of these reasons can request a full refund here.
Items & Bags
  • For sporting events at AAMI Park and John Cain Arena, any item or bag that is too large to fit under a seat must not be brought into the venue and a limit of one bag per person applies.
  • For entertainment events at all M&OP venues, backpacks and other large bags are not permitted. All other bags should be A4 in size or smaller.
Masks
  • Masks must be carried at all times and are recommended to be worn where you cannot keep 1.5 metres apart from others.
Zones
  • Each venue is split into zones.
  • Your ticket will include the details of your zone.
  • Guests must stay within their allocated zone and not move around the venue.
  • Staff are also allocated zones and do not work across other parts of the venue.
Venue Capacity
  • Each event will carry a capacity limit which dictates how many tickets can be sold.
  • Rooms and spaces within each venue including concourses, bathrooms and lifts will also have identified capacity limits.
  • Guests and staff cannot enter areas when they are at capacity.
Cleaning & Hygiene
  • Increased cleaning throughout events, with a focus on high-use touch points.
  • Deep cleaning will be conducted after each event.
  • Hand sanitiser stations installed throughout each venue.
Signage
  • Guests will notice additional signage throughout the venue reminding them of COVIDSafe changes.
  • Physical distancing floor dots are included on concourses and in queues, please observe these as you move about the venue.
Check-In
  • All guests are required to check-in on entry to the venue using the QR codes placed at entries.
  • Guests with Android devices should download the Service Victoria app prior to attending their event to assist with the digital check-in.
Seating Models
  • Each event at our venues will operate with an adjusted ticketing model based on the approved venue capacity for that specific event. Please refer to the event page for details specific to your event.
Mobile Tickets
  • Only mobile tickets will be issued for each event.
  • Paper tickets are no longer available.
  • Guests are required to share mobile tickets with the rest of their party ahead of the event.
  • Mobile tickets reduce manual handling and support contact tracing.
Cashless
  • Our venues no longer accept cash payments in all food and beverage and retail outlets.
  • Tap and go, contactless payments are preferred.
No Cloaking
  • Cloaking is no longer available in our venues.
  • Guests should read the prohibited items list in our conditions of entry prior to coming to the event.
Food & Beverage
  • Only one person from each group can purchase food and beverage.
  • Food and beverage can only be consumed in your seat.
Merchandise
  • Guests can not try on merchandise items prior to purchase.

FURTHER INFORMATION

For further queries, please contact our guest services team at enquiries@mopt.vic.gov.au

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COVIDSafe Hub

Updated: January, 2021