Guest Information

Getting to John Cain Arena

John Cain Arena is easily accessed from all directions.

For major events public transport is most effective with trams, trains and buses all operating in the area.

John Cain Arena is a 15 minute walk from the CBD via Birrarung Marr and the Tanderrum Bridge.

Check out our precinct map for further details on our location.

Public Transport

Getting to John Cain Arena is easy with Public Transport.

The route 70 tram drops guests almost at the door, with Richmond Station a 10-minute walk down Olympic Boulevard.

Car Parking

All Melbourne & Olympic Park (M&OP) venues are serviced by the Eastern Plaza Car Park at Entrance D, Olympic Boulevard.

Limited car parking is sometimes available in the Northern Carpark from Entrance A, Batman Avenue.

If you’re going to drive, we always suggest planning your parking ahead of time, and pre-booking online to secure your spot.

Cycling

We encourage guests to cycle to John Cain Arena.

Bicycle parking is available outside Rod Laver Arena and John Cain Arena, along Olympic Boulevard.

Cyclists must provide their own locks, and Melbourne & Olympic Parks is not responsible for any loss or damage to bicycles secured on site.

Accessibility

We’re committed to ensuring our venue is safe, comfortable and accessible for all guests.

John Cain Arena offers accessible seating and is equipped with lifts and ramps to ensure you can move around safely.

A changing places facility is available at John Cain Arena beside the information desk.

Wheelchair bays and accessible seating must be pre-booked through the Melbourne Park Accessible Seating service:

Reach them by phone on 03 9286 1208;
Submit a request to be contacted online by clicking this link. The Melbourne Park Accessible Seating team will contact you to finalise the transaction.

If there’s still availability, you can also get your tickets on the day from the accessible ticket window at Rod Laver Arena Forecourt Box Office.

If you have booked standard seating, but have an accessibility requirement, please let us know as soon as possible by calling the Melbourne Park Accessible Seating service. If you arrive at an event with an accessibility requirement which was not accounted for at time of booking, our team will do what they can to re-locate you to an appropriate area, however this may not always be possible.

Guest services

We’re committed to ensuring all guests have the best experience at our venues by providing:

Anti-social text messaging line: 0499 062 062
Water fountains and free drinking water available at bars
A range of food and beverage options
Online lost and found

Conditions of Entry

All guests have the right to enjoy events in safety and comfort. As such, we ask all guests read and understand our Conditions of Entry before coming to John Cain Arena.

Melbourne Park Redevelopment

We’re currently undergoing a major redevelopment, which will see our facilities continue to improve for the millions of guests who visit our precinct every year.

As we’re in the middle of significant works, some access routes through the precinct might change from time to time. For your safety stick to designated pathways and follow signage.

If you see something that’s not quite right, please let us know.

Tickets to our events

Ticketek Australia is the only authorized seller of tickets to events at John Cain Arena.

Guests who purchase tickets from any other outlet may not be granted entry to events.

Ticketmaster is the only official ticket seller for the Australian Open.

Our guide to avoiding ticket scams will provide you with important information safely purchasing tickets to our events.

We do not support the re-sale of tickets outside of the Ticketek Marketplace and guests trying to use our social media channels to on-sale tickets may have their posts removed.

John Cain Arena